FAQs

DDM: Dante devices not appearing in DDM

Some common causes for this problem are:

  • The devices are running legacy (pre-4.0) firmware. These devices will not be auto-discovered, they must be manually enrolled via IP address. Note that legacy devices cannot route audio between subnets.
  • The devices are in a different subnet to the DDM server, but you do not have DNS running on the network, or your DNS service is not correctly configured
  • The devices are on the same subnet as the DDM server, but you do not have the Dante Discovery Service enabled (or DNS running)

If after correcting all problems related to the above conditions your devices are still not showing up in DDM, try enrolling them using their IP addresses. If this fails, contact your IT administrator.